Refund policy

Pawfamily 30-Day Money-Back Guarantee
We want you and your pup to love your new boots! That is why we offer a 100% Risk-Free 30-Day Money-Back Guarantee instead of traditional, stressful returns.
Because shipping small pet items back to a global warehouse can be expensive and harmful to the environment, you never have to mail anything back to us.
🐕 How Our Guarantee Works:
  • The Window: You have 30 days from the day your package is delivered to claim your guarantee. [1]
  • The Process: If the boots do not fit, or you are unhappy with the quality, do not mail them back! Simply log into our self-serve portal or contact us at [firstbuisness@yahoo.com].
  • Photo Verification: To protect our small business from fraud, we ask that you upload or email a quick photo showing the issue (such as the boots next to your dog's paw to show sizing). [1]
  • The Resolution: Once approved, we will instantly process a full refund right back to your original payment method.
🐾 Pass It Forward!
Since you get to keep the original item, we kindly ask that you donate the unused boots to a local animal shelter or pass them along to a fellow pet parent whose pup might fit them!
⏳ Processing Times
Once a refund is issued on our end, it typically takes 3 to 5 business days for your bank or credit card company to post the funds back into your account.